PLEASE NOTE: This Responsible Gaming Policy shall only apply to you if you play or register an account in the United Kingdom.
PLEASE NOTE: If you play in any European Single Market member state, except for states which you play on a local license, for example, in Spain, Italy or Denmark this Responsible Gaming Policy shall not apply to you and you can find the applicable Responsible Gaming Policy here.
PLEASE NOTE: If you play outside of a European Single Market member state or the United Kingdom, the Responsible Gaming (as defined below) shall not apply to you and you can find the applicable Responsible Gaming Policy here.
888 UK Limited (the "Company") is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. Please note that “responsible gaming” may also be referred to on the website as "safer gambling".
As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA. eCOGRA ensures that approved gaming offerings are properly and transparently monitored to provide player protection.
We have implemented the following company policies and tools:
Protection of minors
In line with the Great Britain Gambling Act 2005 and its regulations, the Company does not allow anyone under the age of 18 to play its casino or poker games. It is an offense for minors to participate in gambling activity.
Our casino and poker room are not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software.
Those under the age of 18 must not gamble even if such person is in the company of an adult.
Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.
Below are links to some such providers and software:Cyber Patrol
Tips for parents:
- Do not leave children unattended near your computer when the casino or poker room software is running. You must take special care to ensure that they do not access our services via your devices.
- Protect your gambling programs with password access.
- Do not allow persons under 18 to participate in any gambling activity.
- Keep your username, password and deposit method details out of the reach of children.
- Educate your children about the legality and the potential damage of underage gambling.
- Limit the length of time your children spend online.
- Take particular care regarding the use by minors of facilities such as mobile devices.
Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with us, please notify our Operations Department at firstname.lastname@example.org.
Preventing Compulsive Gambling
The Company recognises that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:
- The Company's training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
- We have implemented an easy way to use our self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino or poker room.
- We let you set your own maximum allowed deposit amount.
- Upon your request, we will remove your name from our email list.
- Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
- Gambling is a game of chance. There are no formulas that guarantee winnings.
- Make sure that the decision to gamble is your choice.
- Never try to chase your losses.
- Check the amounts you spend on a regular basis in the Cashier.
- Make sure you know the rules of the games you play.
Like many things, what is enjoyable in moderation can be disastrous in excess.
You can use the following blocking software which will prevent your computer from accessing online gambling websites and other websites:Cyber Patrol
There are a number of banks which will permit you to block gambling transactions on credit cards, which will help you refrain from gambling. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards please see: www.gamcare.org.uk/block-gambling-transactions.
Advice and Help
Keep in mind that you always have someone to talk to.
If you suspect that you may have a gambling problem, you can contact:
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential. In order to find further information regarding such services please see www.gamcare.org.uk/talk-to-us-now/.
The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.
GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. Please see the following links: www.gamcare.org.uk/gamcare-forum and www.gamcare.org.uk/group-chatroom.
You may also seek professional help from Gamblers Anonymous
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms. Please see www.begambleaware.org.
National Gambling Treatment Service
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales. Please see www.begambleaware.org/ngts
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. Please see www.gamblingtherapy.org.
If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try the self-assessment test.
As part of our Responsible Gambling Policy, we have provided you with tools which you can use to help limit your gambling. You are able to: (i) set your own Deposit Limits - which enables you to control the amount of money you use to gamble on this website; (ii) set a “time spent” reminder - which enables you as to understand the length of time you have spent on any casino game and (iii) take a break and suspend your use of your account.
You can control the amount of money you use to gamble on this website. You can set your own deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. You can set your own deposit limits and request to adjust them at any time online through the cashier.
Please note that the deposit limit which you set on this website only applies to the account with this website and not to any other website owned or operated by us. For more information on the websites owned or operated by us, please see here.
In order to set a deposit limit on your account with any other website owned or operated by us, you will need to set the deposit limit per account with the relevant website, please contact our Member Support Team at email@example.com for assistance.
To help you set limits that are right for you, try answering this short questionnaire:
- Establish what constitutes an acceptable loss before starting to gamble.
- Note how often you play.
- Note how long you play during each gaming session.
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
In the event that the restrictions which we set for you on your account, is lower than the deposit limit which you have set, the restrictions that we set shall apply.
Time Spent Reminder
We also provide you the tools to set a “time spent” reminder as to the length of time you have spent logged in to our website per session.
To help you keep track of the time you have spent on the relevant website, you can set the “time spent” reminder to pop up periodically, for example every 30 minutes. To set the “time spent” reminder please visit the Control Centre and select “Time Spent Reminder” under the Controls section. Then simply select the relevant time period and click “Set”. Please note that if you set the reminder for the first time or change the setting of the reminder it will take effect on the next time you login to the relevant website.
The “time spent” reminder must be set per account with the website, it will not be automatically applied to any other account which you may have with us.
Account Restrictions, Self-Exclusion & "Take a Break"
If you wish to speak to us in order to share any concern which you may have please click here.
If you are not concerned about your gambling behavior, but wish to close your account with the website, then you can request an account closure here. Any available balance may be withdrawn subject to the User Agreement. Should you wish to reopen the closed account, please contact our Member Support Team at firstname.lastname@example.org and we will assist you. You may also choose to register a new account with us.
If you wish to take a break and suspend your use of your account, you can request one of the following:
- A one day (24 hours) "Take a Break" period
- A two day "Take a Break" period
- A seven day "Take a Break" period
- A fourteen day "Take a Break" period
- A one month "Take a Break" period
- A six week "Take a Break" period
During a "Take a Break" period we will suspend your account on the specific requested brand only. New accounts you might attempt to open on the brand that you have "Taken a Break" from during the break period may also be suspended to the extent detected by us. You can request a "Take a Break" period by contacting our Member Support Team at email@example.com or by clicking here.
If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the websites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
During a self-exclusion period, the suspended access will be enforced and irrevocable. If you wish to reactivate your account after the self-exclusion period has ended, (whether such period of self-exclusion has been applied thorough GAMSTOP or us) you must call the Member Support Team to request reactivation of such account and there will be a one day cooling-off period before we are able to provide you access to your account. For the avoidance of doubt, there will be no such cooling off period with respect to any "Take A Break" period. We may also ask you to provide certain information to us before you are able to access your account again.
For UK customers only: From 20 April 2023, any NEW self-exclusion request will be extended to any related accounts we identify that you hold with all 888/WH group brands (888casino, 888poker, 888sport, 777.com, William Hill and Mr Green). Please note if you already have another active self-exclusion agreement(s) with 888/WH group brands, as of August 26, 2023, we will extend the expiry date of all self-exclusions to the date furthest in the future.
Additionally, please be aware that if your account is not approved for regulation, you will need to verify your account by uploading the relevant documents prior to requesting to self-exclude with us.
You can also consider utilizing GAMSTOP as an alternative for self-exclusion. If you have requested to self-exclude prior to August 26, 2023, and your self-exclusion period has not expired, we will extend this self-exclusion to any other accounts we identify that you may have across all 888/WH group brands.
Should you require any further clarification, please refer to our FAQ section.
We urge you to contact our Member Support Team to ensure that the relevant accounts with us are suspended and to consider self-excluding from any online gaming operators with which you have an account.
You shall not be permitted to open or use a new account with any other site operated by us during your selected self-exclusion period, until such self-exclusion period has ended and you request that the relevant account is opened by you. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another website operated by us, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.
Please note that your request to self exclude may take up to 48 hours.
We will take steps to remove your details from our marketing database within two days of your self-exclusion taking effect and will, as soon as practicable, take all reasonable steps to stop marketing being sent to you.
For information on the GAMSTOP self-exclusion scheme as well as other multi-operator self-exclusion schemes, please see: www.gamcare.org.uk/self-exclusion. Through using the multi operator self-exclusion schemes you may self exclude from more than one gambling operator.
Please note: If you accept push notifications on the open web, download any of our applications to your device from the Apple AppStore or directly from our website to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude or have "Taken a Break" from any website operated by the Company. The only way to prevent receipt of such notifications is by changing the settings on the device itself.
If you are unsure about requesting self-exclusion, ask yourself the four questions below:
- Is gaming interfering with your work or other responsibilities?
- Are you trying to make up for prior gaming losses?
- Are you recovering from an addictive disorder?
- Do you play under the influence of alcohol or other influences?
If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.
You can view your game history via your account page or it will be made available via the game itself.
Use of Our Social Responsibility Tools
You may only use our social responsibility tools as specifically stated in this Responsible Gaming Policy and as applicable to you. We are unable to process any requests to use our social responsibility tools provided by any other means (for example by SMS, WhatsApp or through social networks such as Facebook).
Social Media Platforms
The advertising of gambling has increased over time on social media platforms and you can limit your exposure to the gambling advertisements provided through some social media platforms.
You can also find information regarding how to limit exposure to gambling advertising across social media platforms on www.begambleaware.org/limiting-gambling-ads-online. Here you will find information with respect to what you can do to limit gambling ads on Facebook and Facebook's policy on gambling advertising, what you can do to limit gambling ads on Twitter and Twitter's policy on gambling advertising and what you can do to limit gambling ads on Google.
For further assistance please click here.